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All You Need

To Know


Standard shipping time applies to all destinations. 




Shipping Boxes

Free delivery throughout the UK 3-5 business days for orders over £30. Full tracking on all UK orders over £5. The price of postage and packaging varies based on the products. Please review before check out!

*Free International Economy Not Tracked 10-15 working days. Subject to minimum spending of £30. Postage and packaging price £14.99.

*Free International Standard delivery 5-10 business days. Subject to a minimum spending of £80.00.

Postage and packaging price  £14.99- £19.99.

 *Some products may take up to 4 weeks to deliver. Please view the additional information section of the product before placing an order.

*We deliver world-wide but for all international shipping please note that you may have to pay fees to customs and duties as well as applicable tax.

If you  have  any  queries about your  order  delivery status,  please contact us via and we will do our best to assist you.


Thank you for shopping with us!

Exchange policy 

Woman Browsing in Clothing Store

Thank you for shopping at

Our Exchange policy was updated on 09/08/2021.

If you are not entirely satisfied with your purchase we are here to help. 

Lucyawi will offer an exchange on items that are in new condition, unworn unaltered and free of damages by the customer except for Jewelleries  (earring, bracelet, necklace exchange will not be offered unless it has manufactured defects). For an exchange, mail out your item within 28 days from the receipt of original order. Items cannot be exchanged after 28 days from receipt of original order. Items must be returned in their original packaging. 

How to exchange your order:

Please email and we will send instructions where to send your unwanted items to 

Do I need to pay for my exchange?


To return your products for an exchange, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. We do not guarantee that we will receive your mailed items. 
We do not offer refunds.

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